Refund & Cancellation Policy

SpotCheck Academy Refund & Cancellation Policy

This Refund & Cancellation Policy explains how SpotCheck Academy handles cancellations and refunds for its education and training services, in line with UK consumer law (including the Consumer Rights Act 2015 and Consumer Contracts Regulations). It is designed to be clear and fair while supporting our core aim of protecting patients by educating practitioners in lesion safety.

1. Scope of this policy

This policy applies only to SpotCheck Academy products and services, including:

  • Online and blended dermoscopy and lesion‑safety courses.
  • Face‑to‑face study days, workshops and events.
  • Paid access to digital educational content (e‑learning modules, recordings, resources).

Where courses are purchased by a business (for example a clinic or training organisation) rather than an individual consumer, statutory cancellation rights may not apply; in those cases, the contractual terms below will govern.

2. Statutory “cooling off” period (distance and online sales)

If you purchase a SpotCheck Academy course or digital product online or at a distance, you may have a legal right to cancel within 14 days of entering into the contract.

  • If you cancel within 14 days and have not accessed any course content or attended any session, you will normally be entitled to a full refund of the course fee.
  • If you request or begin immediate access to the course during the 14‑day period (for example logging in and starting the content), we will deduct full amount.

These rights are in addition to any contractual rights set out in Sections 3–5.

3. Online and blended courses

3.1 Cancellation before access is used

  • Cancellation requested within 14 days of purchase and before any content is accessed: full refund of course fees.
  • Cancellation requested after 14 days but before any content is accessed: at our discretion, we may offer a partial refund, credit note or transfer to a future cohort, less any reasonable administrative costs.

3.2 After access has started

  • Once you have accessed a substantial part of the course materials, completed assessments or attended a live online session, you will normally no longer be entitled to a refund, even if this is within 14 days, because the service has been delivered.
  • No refund is usually available for non‑attendance at live webinars or failure to complete self‑directed learning where the course remains accessible, unless there are exceptional circumstances.

Where possible, and if it does not compromise educational quality or governance, we may offer a transfer to a later cohort or alternative course at our discretion.

4. Face to face training and events

For in‑person SpotCheck Academy training days and workshops:

  • Cancellation 14 or more calendar days before the scheduled event: we will normally offer a full refund or free transfer to another available date, minus any clearly stated non‑refundable venue or administrative costs.
  • Cancellation within 14 days of the event date: no automatic right to a refund; we may offer a partial refund or transfer depending on whether the place can be re‑allocated and what costs have already been incurred.
  • Non‑attendance on the day without prior notice: no refund will usually be given, though we may consider a transfer in exceptional circumstances (e.g. serious illness).

If SpotCheck Academy has to cancel or significantly reschedule an event (for example due to trainer illness, low numbers or venue issues), you will be offered either a full refund or a free transfer to an alternative date or format.

5. Course quality and learner expectations

SpotCheck Academy aims to deliver high quality, evidence based training that supports safer cosmetic practice and better recognition of high risk lesions. If you believe a course is not as described or is not delivered with reasonable care and skill, you may have rights under the Consumer Rights Act 2015 to a repair, repeat performance or refund depending on the circumstances.
We will review such concerns on a case by case basis, considering the published course description, learning outcomes, attendance and engagement records, and any objective evidence of service shortfall, always with reference to our educational and patient safety objectives.

6. How to request a refund or transfer

To request a refund, cancellation or course transfer, please contact SpotCheck Academy using the contact details on our website, providing:

  • Your full name and contact details.
  • Course name, start date and proof of purchase.
  • A brief explanation of your request and whether you seek a refund, transfer or other remedy.

We will acknowledge your request and normally respond with a decision or follow‑up questions within a reasonable time frame, setting out the outcome and any amounts to be refunded or options for transfer.

7. Relationship to other policies

This Refund & Cancellation Policy should be read alongside SpotCheck Academy’s Terms & Conditions and Privacy Policy, which together form the governance framework for participation in Academy programmes. All policies share the same underlying aim: to protect patients, support practitioners and reduce the risk of harm from cosmetic treatment of undiagnosed skin lesions through high quality education and responsible service provision.